Hey Kleenex, stop fighting the environment!

So strike me down if I’m wrong but my prediction is that Kleenex’s brand new product, Kleenex Hand Towels (http://www.kleenex.com/handtowels/), will be off the shelves in less than a year.

I have seen their advertisement on network television frequently over the last week or so and their marketing pitch to convert you from reusing a traditional hand towel (at home) to using their new disposable hand towels is that “hands are only as clean as the towel that dries them.” Well, I probably agree with that but environmentally, they’re bucking the system and my bets are on the system!

I’ll admit it, I’m not the “greenest” person in the world (although working on it) but even the voice in MY head screamed “HELLO???? Isn’t my traditional hand towel that I can wash over and over with my energy star (yes, I do have an energy star) washer/dryer better for the environment? This was my first reaction (and obviously a strong enough one to blog about it).

This entry isn’t about what’s green and what’s not. It’s more about strategic marketing. What is strategic marketing? In the end, it’s about business growth - selling product/services - growing the bottom line. A lot goes into the formula for strategic marketing including environmental influencers of the products and/or services that I’m marketing for my clients.

Environmental influencers are huge and cannot be ignored! Case in point: I have a pharmaceutical client that wanted their sales reps to gain more face time with doctors to increase prescriptions for a particular drug line. After some obvious and not so obvious research, I told them straight up it wasn’t going to happen. Docs are making less and less money and have less and less time and are paying more and more in insurance all while increasing their patient visits to make up for it their losses. And it was only getting worse. These are clearly environmental influencers that are impacting their audience.

Even the best chotsky or incentives (which are highly regulated now) wouldn’t get the reps face time. But what we did find out as result of a survey we distributed to sales reps and docs was that the “best incentive” by far was a medical textbook.

So instead of bucking the environmental influencers in our strategic marketing campaign, like Kleenex is doing against the “green” movement, we embraced it. We invited Docs to attend webinars (on their own time) in return for free drug samples and a medical textbook of their choice. It was a FABULOUS success. So, while we didn’t get what the client originally ordered – face time – we did grow the bottom line and that’s what strategic marketing is!

Kleenex, would love to hear from you! You’re a huge company with super smart marketers. Please tell me how you’re justifying your product that is the opposite of green with your strategic marketing approach that even set off bells and whistles in my “less green/SUV driving” head. Tell me how I’m wrong!

I welcome your comments!

Meg Ferguson, Vision House Marketing

“Extremely smart and effective strategic marketing”

Convert them today, retain them tomorrow

In the world of online marketing, we thought it was about time to discuss some key metrics, as metrics are the tools we should be using to refine and drive your marketing process.

We discussed in our last post the importance of strategic marketing, and how the knowledge of technology alone doesn’t cut it. This is our short list of metrics we believe “keep it strategic.”

Conversions

A conversion is simply a way of measuring that your marketing efforts are effective. Conversion code is placed at the bottom of the page you want a user to see, and you can track them from the source activity to the action you wanted them to take on the site. For example, if you wanted someone to sign up for a newsletter, you’d put the code on the “thank you for submitting your info” page, so you can differ from people who actually signed up, versus people who just viewed the sign up page. It is absolutely essential to track conversions. Why? It’s the way to track your marketing ROI. You can see what your best performing activities are, shift budget to better performing activities, and realize potential.

I also spoke briefly about conversions in one of my recent posts: Strategic Marketing: It’s Not Just Making it Look Pretty!. However, I want to offer some examples of how you can create conversions on your website.

• Visit to a key page on your website: In this conversion type, you want to drive a visitor to go to a key page. Maybe this page contains information about a product and you are hoping to provide information on a regular basis, so that, the user comes back to your site to take action again and again and eventually bookmarks your page/site.
• Event registration: This type of conversion requires a visitor to sign up for an event. Keep in mind, an event can be an online event such as a webinar. Regardless of what the event is you still require registration information from the registrant. This builds your in-house database which you can repurpose for other marketing efforts such as direct mail and email marketing. Additionally, you’re gaining valuable insight into the interests of your site visitors/prospectes. Those that attend the event can further be marketed to with the potential of a sales conversion being much higher as they’ve already showed extensive interest.
• Completion of an online form: This is probably the most popular type of conversion. You’ll see examples of this as “contact us’ form, forms required to download white papers, brochures, request more information/quotes, etc. Again, the visitor willingly provides information which helps build your in-house database.
• Online purchase: If you’re selling products directly from your website, this conversion is the holy grail! A good understanding of how the user gets to the purchase page, why they got there, and how we can get them back there again is essential. Also, thinking about up-sell opportunities is very important at this stage. You can gauge all of this through conversion tracking.

When designing (or redesigning) your website, think about the actions you want your visitors to take and funnel them to take those actions. Implement tracking analytics and studying your website’s performance as told by your visitor’s actions and movement around your site. Adjust and refine to increase conversions.

Going forward, make a conscious effort to understand:

• What you want your website visitors to do (Convert!)
• Make it appealing and easy for a visitor to convert
• Track, adjust and refine!

In our next post, we’ll discuss the idea of website traffic – understanding where it comes from, how we understand it, and how we can use it to our benefit.

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Strategic Marketing: It’s Not Just Making it Look Pretty!

Frequency is Key but do you have the resources?

I’m back. And I’m sorry! I did not disappear. I did what I swore I wouldn’t. I neglected to post anything for a few weeks which brings me to the meat of this posting - frequency and resources!

I was working on the launch of a client’s new website and there was talk of launching a blog as well. I, of course, loved the idea but I’m very much a realist.  I also probably talk myself out of a lot of money but I had to play devil’s advocate. I asked the two questions that are usually never thought of when considering a blog (or any social media campaign for that matter). First, "do you have the resources (mostly manpower and time) needed to maintain this blog?" Secondly, "do you understand that behind valuable content frequency is the most important thing to a blog’s success?" Blank stares. Silence. Papers shuffling.

After my dose of reality, I strongly encouraged the blog - but with a plan. A plan that included things like who would be the voice of the blog? How often it would be updated (preferably 2-3 times per week)? What would the topics of content include? Where would the content come from? With the answers to these questions, a blog has a great chance at success.

So, while it seems so simple, don’t forget to ask yourself these questions. Answer them and stick to the plan!

I am found guilty and accept my punishment for not posting in about three weeks. I’m open to your suggestions for punishment. Keep it clean!

Until next time, this is Meg Ferguson from Vision House Marketing saying have an efficient and effective day!